Serenity Spa by Westgate - Orlando, Florida

Nusrat B

I had an amazing time here. Takisha my massage therapist knew the right pressure during my service. I have bad back pain, she was not intense and gave me a massage leaving me impressed. I also had an express facial, I loved that the bed was warm. overall very good experience and service.

Dauzed Rodríguez

It's very good for the price but it doesn't say that it doesn't include the park that appears in the video. You have to pay $25 per person. I really don't know if there is a different price that includes it. I arrived thinking that the price I had included it.

Rivky

5 stars! Highly recommend. I got a back massage by Takisha it was amazing. I left so relaxed and refreshed. It was the best massage I’ve ever had! The staff were all so friendly and really nice and clean facilities! Definitely will be back

Carla Harbert

Had a 1 hour Swedish massage following next with a 55 minute facial. Felt total relaxation and pampered. Loved it!

Paloma Cavallo

I got a couple's massage with my boyfriend, the massage was really good and relaxing, although I would've like for the therapist to take a little longer massaging my feet. The staff is really attentive, the place is clean, although a little outdated. It seemes like the steam room was not working and only the the sauna was. I also got a discount for being a Florida resident.?

Katie Smith

This facility was incredibly clean and calming. We took our daughter to get a pedicure and they were great with her. My husband even got colors!!

Brooke Farmer

Debbie Spa Supervisor was very unfriendly. Very brash and short with me, couldn't even smile! I made a mistake booking my appointment and she wouldn't even allow me to move my deposit fee to the day I needed. Sharon, spa supervisor was very friendly! Polite and she actually smiled at us so that was nice.

Aleid Diaz

This was a delayed birthday gift to myself. I purposely waited to be on vacation to enjoy the full experience in an already relaxed atmosphere. I opted for the high end hydro facial based on the information given at the front desk that it would include a lymphatic massage. I also shared my areas of concern: eye and chin area.

Although I thought the technician was lovely, the lymphatic massage was lacking. I thought the massage was coming after the facial but then she said she was finished. I do my own lymphatic massages and this was only one notch higher than what I do. I also asked her about my eye area, she said they no longer do that. I mentioned to her that I specifically mentioned this to the front desk as the area that needed attention.

Instead of being compensated for what they did not provide, she left a product at the front desk for me to purchase for $60.

When I addressed it with the front desk they just said they were sorry. This was towards the end of my vacation but once I got home and processed it, I am looking for some justification not merely "I'm sorry".

I see your social media responds more to positive reviews than the constructive criticism ones. But keep in mind, people read both.

For $315 (included the 20% tip) I expected to have the issues I expressed addressed or the very least tell me prior to the service so I can make my own decision as to whether to move forward or not.

Thank you.

A. Diaz